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I have had ongoing issues with retinal detachment which have required many hospital visits, and also many visits to Spectacular Opticians. Stuart at Waterbeach has been unfailing helpful and supportive, always happy to spend the time to talk things through and perform extra tests as needed. It is great to have such continuity of care in an age where this is increasingly uncommon: Stuart knows exactly where things stand with my eyes, so each time I go we can just pick up where we left off. Outstanding treatment.
Prof Richard Holton, University of Cambridge
This family business brings old fashioned customer care, with quality made-to-last products to match.
If you have an eyesight issue that requires tailor made eyewear, book an appointment – they are not expensive as you may think.
Nigel Bird, Ely
I enjoyed a really thorough eye test at Spectacular and the optician explained everything really well.
The dispensing team looking after my frames and lenses were super helpful and very patient as I tried a million pairs on. I had to come back later as I didn’t have time to do everything right away and they slotted me in without any hassle. Fab service!
Louisa Wood, Ely
Everything was first class, from making my appointment to the eye test itself which was very thorough. My glasses took just two weeks to arrive, and the friendly and polite Spectacular team took time with me to make sure I was happy with everything.
Colleen Savage, Downham Market
Superb service. I’ve had extremely good support on both updating prescriptions and replacing frames (which with two children wearing glasses has definitely been needed).
The Spectacular team know all their customers by name. I would definitely recommend!
Graham Philips, Chatteris
We just have to write in order to tell you that we are so impressed with the service you provide.
We have had the pleasure of meeting and having consultations with all of the ‘Gibbs brothers’ – that is Martin, Stuart & Gareth.
All of you explain everything so clearly, have time for us, and most of all are kind and compassionate. For us, the most important element is that we have total FAITH in all of you and that is not something which we say lightly. Having moved around a lot, we have experienced many opticians and we can tell you with confidence that the customer service that you provide outshines all of them. The ladies on the reception desk and George are warm and welcoming and this makes such a tremendous difference. We felt we had to write because people are so quick to complain in our moden world but we feel that people must also be aware of and receive positive feedback where it is due.
We thank you again for your excellent service.
Professor Diane R. Von Helmholtz and Mrs Bryda Von Helmholtz
*Herman Von Helmholtz was the inventor of the ophthalmoscope in 1851, which is currently the most important instrument of choice possessed by all modern day health care professionals
What fantastic service I received from Spectacular Opticians in March.
All staff were very friendly and helpful, especially when it came to selecting frames and lens tints. They gave me plenty of time to look at different prices and suggested frames to suit my image and lifestyle.
David Plitsch, March
Fantastic service from start to finish. Mr Lee Walker was brilliant in his diagnosis, service and referral procedures and got me seen for an operation so quickly. I won’t go anywhere else in future.
Mrs Lucky, Histon
Happy clients
Really happy with my new glasses. Big thanks to Joseph for all the help and advice. After visiting many other opticians in the area, I can safely say the service at Spectacular Optcians was second to none. I’ll definitely be back again!
5
Oliver Strong, Ely
This is a great local opticians with lovely, friendly service that I highly recommend.
My children have been having their eyes tested and their glasses and contact lenses fitted here for over 10 years and we've always been treated very well.
The children enjoy their visits and have always managed to find fashionable frames at an affordable price, helped by Debbie’s great advice about choosing frames.
5
Stuart Browse, Ely
Amazing opticians - I’m really happy with the service I was given. The optician was so knowledgeable and patient and the reception staff were friendly. I love my new glasses!
5
Julie Cottee, Chatteris
I would like to express my huge gratitude to Stuart who very kindly saw me as an emergency appointment on Tuesday. I was very worried about an issue with my eye sight, so he took time to thoroughly examine it and explain in detail what the issue was. He was so reassuring and it saved me a visit to hospital A and E dept. We are very fortunate to have such a patient focused opticians in our village. Thank you also to the receptionist for ensuring I was given a same day appointment.
5
Sandra Papworth, Waterbeach
I have had ongoing issues with retinal detachment which have required many hospital visits, and also many visits to Spectacular Opticians. Stuart at Waterbeach has been unfailing helpful and supportive, always happy to spend the time to talk things through and perform extra tests as needed. It is great to have such continuity of care in an age where this is increasingly uncommon: Stuart knows exactly where things stand with my eyes, so each time I go we can just pick up where we left off. Outstanding treatment.
5
Prof Richard Holton, University of Cambridge
I would like to thank Spectacular Opticians for their professional approach and the ongoing support that they have given me over the last few years. I was having constant problems with my eye sight, until I received a very thorough sight test from one of their Optometrists, and now I can live and work in extreme comfort.
5
Daphne Gilby, Chatteris
I would truly recommend spectacular in March. Susan on reception is very friendly and helpful. My optometrist John explained everything I needed in my new varifocal glasses so it made total sense, making me feel at ease. I am extremely thankful to Natasha, who helped me compare the different varifocal lenses and frames available and the costs of each so there was no shock when I got to the total bill. When I put my new glasses on, it was immediately so easy to see out of them.
5
Zoe Mason, March
After previously using a big chain, I tried Spectacular Opticians and what a difference! I was treated like a person and my eye test was done properly. I found out my prescription was wrong and now with new glasses I can see properly. Brilliant!
5
Therese West, March
Really great service every time we visit Histon Opticians.
The knowledge of the staff team is absolutely amazing. They recognised that my recent troubles feeling tired and struggling to focus were due to needing prism lenses. They were really helpful in helping me choose frames too when there’s such a wonderful range to choose from!
5
Jo Franklin, Histon
Spectacular Opticians is so friendly and attentive. They picked up on a slight alignment issue which has now ridden me of migraines and constant eye strain! There is also a fab range of frames to choose from!
5
Lex Green, Histon
This is a great local business. I got an appointment quickly (plus received reminder text messages) and my new glasses arrived within roughly a week. Brilliantly efficient service - can thoroughly recommend.
5
Claire Saville, Waterbeach
I visited Spectacular Opticians to get a small replacement part for my glasses. The staff were incredibly friendly and sorted it immediately. Excellent customer experience, I would highly recommend.
5
John Hennessy, Downham Market
When my glasses broke and I was walking around everywhere in sunglasses, the lovely receptionist at Spectacular managed to book me in last minute. I hadn’t been for over ten years, but they still had all my details on file! The service provided was absolutely impeccable from all staff who went above and beyond to make sure I received the best care during and after my visit. They even managed to get my glasses ready for the same afternoon. Highly recommended and truly appreciated, thank you.
5
Daryl Willis-Sprules, Downham Market
I’ve appreciated the wonderful kind and thorough care from Spectacular for 15 years, but today Tracy surpassed my expectations. The rim of my glasses broke and it was near to closing time before a bank holiday when I called the Newmarket practice. By the time I arrived, Tracy had found an identical replacement from old stock and was able to transfer my lenses. I’d expected several weeks without glasses followed by the cost of a new pair, but Tracy was reluctant to charge anything.
5
Varoise Ampersand, Newmarket
This family-owned business places special emphasis on customer service and friendliness. Appointments never feel rushed and I really like the personal touch.
My whole family have their eyes tested here now.
5
Darren McVee, Newmarket
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