Privacy policy

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Spectacular Opticians is committed to ensuring that your privacy is protected.

As such we are 100% GDPR complaint. Should we ask you to provide certain information by which you can be identified/contacted when using this website, or when present in the practice, then you can be assured that it will only be used in accordance with this privacy statement.  By using this website it is deemed that you accept the following Privacy Policy.

What we collect

We may collect the following information:

  • Name and Date of Birth
  • Contact information (including home and email addresses as well as home or mobile telephone numbers)

What we use it for

  • We will store your spectacle or contact lens prescription and any relevant medical findings to allow a thorough medical record. This will not be shared with anyone but your GP or Hospital in the event of medical referral, or another Opticians at your personal request.
  • We will store your contact information for the sole purpose of reminding you of an appointment or to book an overdue appointment, also to contact you to arrange fitting of glasses or contact lenses that are awaiting collection.
  • We will need to share your information with a contact lens company if you decide to have your lenses delivered directly to your home on a regular basis and not the practice.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and hold.

We will not sell, distribute or lease your personal information to third parties. This website does not use cookies but we do use Google Analytics to monitor website traffic. You may request details of personal information which we hold about you, or ask to amend the information we have, under the European General Data Protection Regulation 2018.


Happy clients

We are so impressed with the service you provide ... We have total FAITH in all of you and that is not something which we say lightly ... We thank you again for your excellent service.

5

Professor Diane R. Von Helmholtz and Mrs Bryda Von Helmholtz

I would like to thank Spectacular Opticians for their professional approach and the ongoing support that they have given me over the last few years. I was having constant problems with my eye sight, until I received a very thorough sight test from one of their Optometrists, and now I can live and work in extreme comfort.

5

Mrs Daphne Gilby, Chatteris

Spectacular Opticians, thank you for the professional help and support received by my team this week. Our glasses are lovely and we are very pleased with the service, efficiency and price.

5

Odette and all at Brides by Solo, Newmarket

The young lady attending to me was exceptional with the time and care she took over my difficulty. I just wanted to say a special thank you for the hour you spent looking after me.

5

Mr Michael Stone

A huge thank you to your Downham Market branch who fitted me in at very short notice today when I presented with a painful eye. Both Tesco and Specsavers refused to see me until next week once they had established I wasn’t after a ‘standard’ eye test, despite me clearly being in pain. The receptionist at Downham couldn’t have been more helpful, and the optician gave up part of his lunch break to see me. That’s what I call excellent customer service, well done.

5

Mrs Pauline Finnerty, Downham Market

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